Last updated: September 15, 2026
Before making a payment
Before arranging, please check the profile, time and location of the event, as well as the total amount and its duration directly with our team. No advance payment without discussion and written agreement.
Cancellations and changes
Please notify us as early as possible of any change or cancellation of arrangements. We will discuss the circumstances and let you know if we can make any adjustment or refund the amount before we process it.
Refunds may be available when ?
In the cases of a confirmed arrangement being canceled by us, duplicate payment or a payment error being verifiable, a refund will be considered. Where possible, refunds are made via the same payment method as the original payment.
If you were entitled to a refund, it will be awarded to you.
No refunds for late cancellations, no shows, completed arrangements, and/or changes requested after services are underway. There may also be non-refundable fees for any applicable venue, platform or payment-provider charge.
Requesting help
Please contact Customer Support for your booking reference, payment date, amount and reason for your booking. Avoid sending full card numbers, passwords or verification codes.
